1. Introduction At Get Fit, we value your privacy and are committed to protecting your personal data in compliance with Saudi Arabian regulations, including the Personal Data Protection Law (PDPL), as well as the requirements of app stores like Google Play and the App Store. This policy outlines how we collect, use, and safeguard your information.
2. Data We Collect When you use our app, we may collect the following information: • Personal Data: Name, email address, phone number, and ID/CPR number. • Usage Data: Activity logs, interactions, preferences, feedback, and suggestions. • Device Data: Device type, operating system, and IP address (for technical purposes). • Location Data: Only if you grant permission, to enhance our services. • Payment Data: Credit card or bank account details (not stored after transaction completion).
3. Purpose of Data Collection We use your data solely for the following purposes: • Providing core app features and services. • Improving user experience and app development. • Processing transactions and fulfilling requests. • Offering technical support and responding to inquiries. • Sending service-related emails or promotional offers (opt-out available anytime). • Complying with legal and regulatory obligations.
4. Data Protection We implement advanced security measures to protect your data, including: • Encrypting data during transmission and storage using SSL. • Restricting data access to authorized personnel only. • Not storing sensitive financial data post-transaction. • Conducting regular security reviews.
5. Pricing and Payment Transparency • All displayed prices are final and inclusive of taxes. • No hidden fees or undisclosed charges. • The total amount is clearly shown before payment confirmation. • Users may cancel any payment before completion.
6. Payment Data Security • We use secure servers with the latest encryption (SSL/TLS). • All transactions are processed via encrypted channels (SSL protocol). • Sensitive payment data is stored only with trusted, authorized payment gateways. • We do not retain payment details on our servers after transactions. • We partner only with PCI DSS-compliant payment providers. Important Notes: • Temporary payment data is deleted immediately after transaction completion. • Avoid sharing payment details through informal channels (e.g., email or social media). • Transaction history is accessible via your account.
7. Refund and Guarantee Policy If services are not delivered: • Refund requests may be submitted within 14 business days. • Processing takes 3-5 business days. • Full refunds are guaranteed for service failures on our part. • Misuse cases are excluded from this policy.
8. Data Sharing • We do not sell your personal data to third parties. • Data may be shared with trusted service providers under strict privacy agreements. • Non-personal data may be used for marketing or statistical purposes. • Data may be disclosed to comply with legal obligations (e.g., Saudi court orders).
9. User Rights You have the right to: • Access or correct your personal data. • Request data deletion (unless legally required). • Withdraw consent for non-essential data collection. • Opt out of promotional communications via account settings. • File complaints with the Saudi Data and AI Authority (SDAIA) for violations.
10. Policy Updates Significant changes will be communicated via the app or email. Regular policy reviews are recommended.
11. Contact Us For inquiries or to exercise your rights, contact: • Email: [[email protected]] • Phone: [ +966509144909 ] Thank you for trusting us. We pledge to handle your data responsibly and securely.
